TERMS & CONDITIONS
These terms and conditions apply to your use of the content and services provided by Robobuilder Co.,Ltd through our website and online store. We reserve the right to change these terms from time to time, at our sole discretion. Using our website, store or services will mean that you explicitly accept these terms.
1. ORDERING
Customers may order items directly from our online store available at or by requesting a quotation in writing, via email (see Contact information on our website).
When ordering, the Customer must ensure the accuracy of all details provided: Shipping address, Billing address, Contact details and List of ordered Items.
Once an order is placed with Robobuilder Co.,Ltd, the customer will receive an email with the order details and is required to retain an easily accessible copy of the order confirmation. This email should be used for all correspondence regarding order status and any support request.
2. PAYMENT
All products and services purchased from Robobuilder Co,Ltd can be paid with credit or debit cards or bank wire transfer. Customers may select the method of payment during the online checkout process or by contacting our office by email for payments that require our assistance.
2.1. Currencies
The base currency of our store is USD. Exchange rates for USD is regularly updated.
2.2 Payment Methods and Currencies
For our customer’s convenience, Robobuilder Co.,Ltd accepts VISA, Master, AMEX and Discover.
For payments with credit, your card will be charged in USD.
For payments with bank wire transfer, payments can be made in USD only, and all bank transfer fees should be supported by the sender (the Customer).
2.3 Payment Terms
2.3.1 Default Terms:
The default payment terms for all purchases is credit card.
The customer's card may be charged at the time of the purchase, before the items are shipped. Should any item be out of stock the customer will be notified and is entitled to a partial or full refund under the terms in point 4.
As a general rule, Robobuilder Co.,Ltd will not ship any items before payment is confirmed and received in full in our account.
Robobuilder Co.,Ltd uses 2CHECKOUT integrated system for credit card payments. All credit card information of clients are safely encrypted by 2CHECKOUT and Robobuilder Co.,Ltd has no access to the information. Please refer to 2CHECKOUT's policy from the link below.
https://www.2checkout.com/policies/privacy-policy
2.4 Payment Validation
For security reasons and depending on the payment method and total amount of the purchase, Robobuilder Co.,Ltd reserves the right to request proof of ID, postal address or any other method that Robobuilder Co.,Ltd may find it appropriate to validate the authenticity of the order and the identity of the customer and postal address.
The customer has the right to decline to provide this information. In this case Robobuilder Co.,Ltd will offer alternative methods of payment/verification, such as re-submitting payment with bank wire transfer. Robobuilder Co.,Ltd will reserve the items for the customer while the order is being validated.
The customer has the right to cancel the order at any time before the goods have shipped, in exchange for a full refund under the terms in point 4.
3. SHIPPING
All Robobuilder Co.,Ltd Inventory is kept in our Korean warehouse. Items ship from our warehouse directly to customers under Incoterms CPT (UXA-90 robot is shipped under DAP). Delivery times will vary depending on the shipping method chosen and the parcel's destination.
In the event that an item is out of stock, Robobuilder Co.,Ltd will notify the customer of the expected lead time.
3.1. Definition of "Shipping"
"Shipping" is a service provided by an external company (designated "Courier") hired by Robobuilder Co.,Ltd on behalf of the customer.
Robobuilder Co.,Ltd commits to carefully pack all the items before shipping and dispatching customer’s parcels using the shipping method and level of service chosen by the customer at the time of checkout for online orders, or as listed on the invoice for orders placed via Email.
3.2. Shipping Insurance
When placing an order, standard insurance term is uninsured. If customer wants to have their orders insured, please contact at sales@robobuilder.net.
Exceptionally, UXA-90 robot has only an insured option.
3.3 Unforeseen Delays and Customs Procedures on Arrival at the Destination Country
As per 3.1 "Shipping" is a service provided by an external company (designated "Courier") hired by Robobuilder Co.,Ltd on behalf of the customer.
Therefore any unforeseen delays after delivery of the parcel to the courier are beyond the reach and responsibility of Robobuilder Co.,Ltd. Should the customer experience an unexpected delay, please contact the courier if you have the tracking number to obtain clarification. You may also contact Robobuilder Co.,Ltd which will initiate its best efforts for the successful delivery of the goods.
The customs procedures, timeframes and possible costs are dependent on the customer’s local laws and regulations.
All customs charges upon arrival at the destination country are the responsibility of the Buyer.
If your order is time sensitive we recommend that you check with your local customs office about possible delays for incoming shipments.
If required by the Customer, Robobuilder Co.,Ltd will provide all necessary invoicing documentation, proof of postage and tracking information (when available per 3.3) aiming for the successful delivery of the parcel to the customer.
3.4 Insurance Claims
In the unlikely event that a parcel is effectively lost and if the customer chose to ship with insured shipping at the time of purchase, the customer should contact Robobuilder Co.,Ltd to file an insurance claim and receive compensation.
Robobuilder Co.,Ltd will immediately initiate all necessary diligences to receive compensation for the lost items, following all the courier's procedures and timeframes for insurance claims.
Upon following the courier's procedures for a claim and after successful completion of the claim, the Customer will be offered the option to receive compensation in the form of refund or re-shipment of the items.
4. CANCELLATION POLICY
Customers have the right to cancel their order within 7 days of receiving the goods. The customer is entitled to a full refund after returning the items in their original condition. If the conditions listed below are met.
All return costs are the responsibility of the customer (Buyer).
Customers must send their cancellation requests in written form such as email. Please contact us to clarify any questions before requesting a cancellation.
4.1 Cancellation of Orders before Shipping
Customers are entitled to a full refund and cancellation of their order before items are shipped.
4.2 Returns of Delivered Goods
4.2.1
Unless otherwise stated, Robobuilder Co.,Ltd accepts the return of purchased items within 7 days after delivery in exchange for a full refund.
All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' merchandise will not be accepted.
With your return, enclose this original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange.
If the returned items have missing parts, damaged parts or are otherwise not in their original condition Robobuilder Co.,Ltd will deduct the costs of repair or refurbishment from the refunded amount.
A full refund will be issued within 30 days after the items are received once the item’s condition is confirmed by our services.
The customer is responsible for any return costs and for making all the arrangements for the safe return of the goods to Robobuilder Co.,Ltd.
4.2.2
In the case of items that are not in mint and clean condition, marked as non-returnable, custom assembled parts, consulting projects and services or products ordered on special request of the customer, Robobuilder Co.,Ltd reserves the right to deny returns after shipping.
In these circumstances, and in case Robobuilder Co.,Ltd agrees to the return, Robobuilder Co.,Ltd will charge a restock fee of no less than 20% and no more than 80% of the total value of the item.
4.2.3
After the initial 7 days return period, any manufacturing defects will be addressed under the product's warranty terms or conditions.
Robobuilder Co.,Ltd will not accept the cancellation of orders after the 7 days return period.
4.3 Returns of Damaged Items
If in the first week after delivery you experience any problems with the items received or in the unlikely event that any parts are missing or damaged, you may return the goods and receive a full refund.
After this two weeks initial period, and if the item is within the warranty period, any damage or malfunction on delivered items will be addressed according to the products warranty policy. Please see our warranty policy below for more information.
4.4 Cancellation due to Insufficient Stock
Robobuilder Co.,Ltd makes its best effort to update stock availability through its online store. In the event that a customer places an order for item(s) that is(are) out of stock or if there’s insufficient stock to completely fulfil a customer’s order, Robobuilder Co.,Ltd will inform the customer and provide an estimated lead time.
The customer may choose to wait for the out of stock items or alternatively receive a partial refund for the cost of the items out of stock.
In all cases, the customer is also entitled to a full refund in the terms mentioned in 4.1.
5. WARRANTY AND TECHNICAL SUPPORT
All products sold by Robobuilder Co.,Ltd are new and include a warranty against manufacturing defects for a limited period of time. Only very rarely does an item not function at first use. If this happens we will do our very best to replace as long as the below conditions for return are met.
Please check your order as soon as you receive it. Any goods to be replaced must be returned within 7 days.
During the warranty period any damage or malfunction on delivered items will be addressed by our technical support team who will provide replacement or repair of any damaged parts or sub-parts covered by the product's warranty.
Unless otherwise stated, the warranty excludes on-site servicing and fine tuning of products.
5.1 Technical Support
5.1.1 Email and Online Support
Robobuilder Co.,Ltd provides email support for every order, this support includes help for you to start using your products and extra links or directions where to find more information how to use it. In case the email support is insufficient, other online platforms such as Skype, TeamViewer and other form of messengers will be used to provide more effective supports. For malfunction items warranty policy below applies.
5.1.2 Onsite Support
When email and online support do not solve your issue or you want to have someone to teach you how to use your product Robobuilder Co.,Ltd may suggest a physical inspection of the goods either on customers premises or on Robobuilder Co.,Ltd office. If any issue is found with the product warranty policy below applies otherwise Robobuilder Co.,Ltd will charge a fee of US$40 per hour (including travel time) spent on your case plus travel expenses to and from customers premises.
5.2 Warranty Policy
5.2.1 How to Reclaim your Warranty
In case the customer encounters any problem with a product, he should immediately stop using it and contact Robobuilder Co.,Ltd support through the email sales@robobuilder.net.
The customer should provide the order Number, serial number (when available) and a description of the problem.
Our support team will guide the customer through a series of troubleshooting steps in order to diagnose the issue and send any appropriate replacement parts free of charge.
For products where the warranty terms explicitly includes off-site servicing, items must be returned to Robobuilder Co.,Ltd technical services for repair. In all circumstances the customer should notify the Robobuilder Co.,Ltd support team before the return.
5.2.2 Shipping and Returns for Off Site Servicing
For products where the warranty terms explicitly include off site servicing, the customer is responsible for the costs of sending and receiving of the item.
5.2.3 Warranty Exclusions
Each product's Warranty has specific exclusions which include, but are not limited to, intentional damage, damage resulting from user negligence and damage resulting from operating the product in manners and environments other than the ones specified in the product's manual and specifications.
As an example broken gears, damages for excess voltage or reverse polarity are not covered by warranty: These damages result from exceeding the products specification or not following the product's instructions at any given point in time.
Please test all your products within the first 7 days upon delivery. Due to the nature of the products we deal with (Electronic tools), we will not accept claims of non working products after this period. This includes all consumables like batteries and others. Other exclusions may apply depending on the products.
6. PRICE AND DISCOUNTS
6.1 Discounts, Special Prices, Sales and Promotions
Reduced prices only apply to products in stock. If you want to buy more than the available stock quantity this may be subject to non discounted prices. Items with reduced prices will not be shipped before payment confirmation. Please note that stock level is not updated in real time, call us to confirm availability.
6.2 Quoted prices
Robobuilder Co.,Ltd official quotes are valid for a limited time which may be stated on an invoice. After that period Robobuilder Co.,Ltd reserves the right to update the prices.
7. TAXATION
7.1 Customs Duties and Taxes at the Destination Country
Your order may be subject to customs charges or duties. These charges are the responsibility of the customer (Buyer).
7.1.1. Customs Duties
Many countries apply additional import duties, customs and/or VAT to imported goods.
These taxes are dependent on each country's local laws and regulations. It is the customer's responsibility to check with their local customs office about possible charges. The customer is also responsible for all charges that may be applied to your order upon arrival at the customer's destination country.
